Form Submission & Features
A comprehensive online form enabling citizens to submit suggestions, complaints, or requests efficiently.
- Privacy Options: Submit anonymously or with verified personal info.
- Attachments: Native support for image and document uploads.
- Smart Routing: Automated routing based on location and application type to the correct department.
Automated Communications
Automated emails keep everyone in the loop. The system notifies the citizen upon receipt and alerts the specific municipal employee responsible for that category.
Employee Dashboard
Municipal employees have a dedicated, secure panel to review submissions, update ticket status (In Progress, Resolved), and communicate resolutions back to the citizen directly.
Task Monitoring (CRON)
A background CRON job runs periodically to check for unresolved tickets. If a task exceeds the allowed SLA timeframe, the system automatically escalates the issue by notifying the employee's superior.